AmeriFreight is a leader in the auto transportation industry and to get there we listened to our customers by the feedback we received from their reviews. We do not offer any compensation for reviews. We have done so in the past. Please read the rest of this section for the reasons why we did compensate and why we presently are not doing so any more. Reviews play an extremely important part in helping us to improve our customer service and inform consumers on customer responses to our services. We understand that it takes time and effort to do a review and many customers by nature do not generally leave reviews unless they have really had a bad experience with a company. But we also want to know and let others know if our customers had positive experiences. For that reason we often used incentives such as discounts, rebates and refunds to prompt our customers to leave us reviews to compensate for their time and effort. To make sure customers do not feel any way obliged to leave only good reviews, we explicitly stressed in all our communications to our customers that we compensated for any review, good or bad.
For those who have read about a settlement between AmeriFreight and the Federal Trade Commission, please read the following statement: In essence the requirement from the FTC is that if reviews are paid for it should be disclosed and that undisclosed endorsements should not be advertised as being unbiased. The FTC required AmeriFreight to provide sufficient evidence on our website to prove that consumers or prospective customers were informed about our review incentives that offered compensation for leaving reviews, no matter if they were good or bad. As of October 8, 2014, to be in compliance with FTC requirements, we have posted our policy on reviews on our website for general information to the consumer. We have never before intentionally tried to hide or misrepresent the fact that we compensated for reviews. With this message we will now provide evidence to the fact that there may be a material connection between AmeriFreight and customers who have posted online reviews. We have compensated for good and bad reviews in the past. However since the 18th of February 2016 we have dispensed with any form of compensation for any reviews on new orders. Should there be any questions or concerns about our review policy, please feel free to contact us.