What is AmeriFreight’s review policy?
AmeriFreight is a leader in the auto transportation industry. That is a significant feat.
To get there, we desire honest feedback from our customers. Although we have done so in the past, we do not now nor will we offer any form of compensation for reviews. We need reviews, but they need to be honest.
Reviews play an extremely important part in helping us to improve our customer service. To make sure customers do not feel any way obliged to leave good reviews, we do not compensate for reviews.
For those who have read about a settlement between AmeriFreight and the Federal Trade Commission, please read the following statement: In essence the requirement from the FTC is that if reviews are paid for it should be disclosed and that undisclosed endorsements should not be advertised as being unbiased. The FTC required AmeriFreight to provide sufficient evidence on our website to prove that consumers or prospective customers were informed about our review incentives that offered compensation for leaving reviews, no matter if they were good or bad. As of October 8, 2014, to be in compliance with FTC requirements, we have posted our policy on reviews on our website for general information to the consumer. We have never before intentionally tried to hide or misrepresent the fact that we compensated for reviews. With this message we will now provide evidence to the fact that there may be a material connection between AmeriFreight and customers who have posted online reviews prior to February 2016. Yes, we have compensated for good and bad reviews in the past. However since the 18th of February 2016 we have dispensed with any form of compensation for any reviews on new orders. All reviews since that date are totally unbiased by AmeriFreight. Should there be any questions or concerns about our review policy, please feel free to contact us.